Legal

Terms of Service

Effective Date: January 1, 2026

1. Agreement to Terms

By accessing or using RankOps services, website, or any related platforms (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and RankOps, operated by Tyler Moncrieff ("RankOps," "we," "us," or "our"), located in Charlotte, North Carolina.

2. Services Description

RankOps provides digital marketing and technology services including, but not limited to:

  • Search Engine Optimization (SEO)
  • Generative Engine Optimization (GEO)
  • AI Search Ranking Services
  • Website Design and Development
  • Website Repair and Maintenance
  • AI Agent Development and Deployment
  • Automation and Workflow Services
  • Digital Strategy and Consulting

Specific deliverables, timelines, and scope for each project will be outlined in a separate proposal or statement of work agreed upon by both parties.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information necessary for us to perform the Services
  • Respond to requests for information, feedback, or approvals in a timely manner
  • Ensure you have all necessary rights and permissions for materials you provide to us
  • Not use our Services for any unlawful purpose
  • Maintain the confidentiality of any account credentials

4.1 Content Ownership

You retain ownership of all content, materials, and data you provide to us. By providing such materials, you grant us a non-exclusive license to use them solely for the purpose of performing the Services.

5. Payment Terms

5.1 Pricing

Pricing for Services is as quoted in proposals, on our website, or as otherwise agreed in writing. All prices are in US Dollars unless otherwise specified.

5.2 Payment Schedule

Unless otherwise agreed:

  • Projects under \$500: Full payment due before work begins
  • Projects \$500–\$2,000: 50% deposit, 50% upon completion
  • Projects over \$2,000: 50% deposit, 25% at midpoint, 25% upon completion
  • Monthly retainers: Due on the 1st of each month

5.3 Late Payments

Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month. We reserve the right to suspend Services for accounts more than 30 days past due.

5.4 Refunds

Deposits are non-refundable once work has commenced. Refunds for completed work are at our sole discretion. Specific refund policies for courses and digital products are outlined in their respective sales pages.

6. Intellectual Property

6.1 Work Product

Upon full payment, you own all custom work product created specifically for your project, including website designs, custom code, and unique content. This does not include our pre-existing tools, frameworks, templates, or methodologies.

6.2 License to Pre-Existing Materials

We grant you a non-exclusive, perpetual license to use any pre-existing materials incorporated into your deliverables for their intended purpose.

6.3 Portfolio Rights

We reserve the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.

7. Confidentiality

Both parties agree to keep confidential any proprietary information disclosed during the course of the engagement. This includes business strategies, customer data, technical specifications, and financial information.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Warranties & Disclaimers

8.1 Service Warranty

We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards.

8.2 No Guarantee of Results

While we employ best practices and proven strategies, we cannot guarantee specific results from SEO, GEO, or marketing services. Search engine algorithms, market conditions, and other factors outside our control affect outcomes.

8.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless RankOps and its owner, Tyler Moncrieff, from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any third-party rights
  • Materials you provide to us

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing Services with 30 days written notice. Project-based work may be terminated according to the terms of the specific proposal or statement of work.

11.2 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to cure such breach within 14 days of written notice.

11.3 Effect of Termination

Upon termination, you shall pay for all Services rendered through the termination date. Sections regarding intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in Charlotte, North Carolina, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys' fees.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any proposals or statements of work, constitute the entire agreement between the parties regarding the subject matter hereof.

13.2 Amendments

We may modify these Terms at any time by posting updated Terms on our website. Continued use of Services after such changes constitutes acceptance.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Waiver

Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.

14. Contact Information

For questions about these Terms, please contact:

Tyler Moncrieff
RankOps
Charlotte, NC
Email: getrankops@gmail.com
Phone: (828) 471-0032