Privacy Policy

Effective Date: January 1, 2026

1. Introduction

RankOps ("we," "us," or "our"), operated by Tyler Moncrieff in Charlotte, North Carolina, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the North Carolina Identity Theft Protection Act (NC ITPA). We are committed to transparency and giving you control over your personal data.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card numbers, billing address, and transaction history (processed securely through third-party payment processors)
• Communications: Messages you send us via email, contact forms, or chat
• Project Information: Business details, website content, and materials you provide for projects

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Analytics providers (e.g., Google Analytics)
• Payment processors
• Marketing partners
• Social media platforms (if you interact with us there)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Marketing: To send promotional communications (with your consent where required)
• Analytics: To understand how our website and Services are used and to improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: For internal administration, billing, and record-keeping

4. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services and marketing
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing necessary to comply with legal requirements

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, email delivery)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, or safety of RankOps, our users, or others
• With Your Consent: When you have given us permission to share your information

5.1 Third-Party Services We Use

We use the following third-party services that may collect and process your data:

• Google Analytics (website analytics)
• Formspree (form submissions)
• Calendly (appointment scheduling)
• Cloudflare (website hosting and security)
• Payment processors (as applicable)

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect website functionality.

8. Your Privacy Rights

8.1 Rights for All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Unsubscribe from marketing communications
• Contact us with privacy concerns

8.2 Additional Rights for EEA Residents (GDPR)

If you are located in the European Economic Area, you also have the right to:

• Request deletion of your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability (receive your data in a structured, machine-readable format)
• Object to processing based on legitimate interests
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8.3 Additional Rights for California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Know whether your personal information is sold or disclosed and to whom
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at getrankops@gmail.com. We will respond to verifiable requests within 45 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

If you are located in the EEA, we will ensure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with a new effective date. We encourage you to review this policy periodically.

Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Tyler Moncrieff
RankOps — Privacy Inquiries
Charlotte, NC
Email: getrankops@gmail.com
Phone: (828) 471-0032

We will respond to all privacy-related inquiries within 30 days.